Who to contact
Cloverly Cleaning Services provides cleaning services in Cork and the surrounding areas. You can contact our team using the details below.
For privacy questions or to exercise your rights, contact info@cloverly.ie or +353 89 466 2880. This notice covers this website and enquiries made through its contact options.
Browsing the website
The website is hosted on OVH. Delivering a page involves processing connection information such as your IP address, the requested page and your browser's request headers. Hosting systems may also generate technical records for operation and security. OVH offers hosting-level traffic statistics derived from request logs; these are separate from scripts or cookies in your browser.
Optional Google Ads measurement starts only if you choose Allow measurement. Fonts and images are served with the website, and social-media feeds are not embedded.
Optional advertising measurement
With your consent, we load the Google Ads tag to understand whether advertising leads to website visits, use of our phone, email or WhatsApp contact options, and enquiries successfully saved in Tend. For a saved enquiry, we send a random request identifier to avoid counting retries twice; it contains no contact details. Google receives connection and device/browser information, advertising identifiers and measurement events. Our measurement code does not send your name, email address, message text or other form contents. Clicking a contact button is not treated as a confirmed enquiry or booking.
The basis for this optional processing is your consent, under Article 6(1)(a) GDPR. The tag is blocked before you agree, and if you refuse, all contact methods remain available. We do not enable personalised advertising or enhanced conversions in this integration. You can withdraw through Cookie choices in the footer. This stops future measurement on this website; it does not undo information already sent.
Google is a separate service provider and its processing may involve countries outside the European Economic Area. Read Google's business privacy information and how Google uses information from partner sites. Our cookie notice explains browser storage and your choices.
What happens to an enquiry
Contact tools let you prepare a message using details such as your name, contact information, area, requested service, preferred dates and anything else you choose to include. When you press Send my enquiry, the main form saves your contact details, service, area, optional address and message in Cloverly’s Tend workspace so our team can respond. Success is shown only after Tend acknowledges the saved enquiry. Tend and its providers are described below. No contact method automatically confirms a booking.
Opening a prepared WhatsApp link shares the draft text and connection information with WhatsApp so it can open the conversation. The message reaches Cloverly when you choose to send it in WhatsApp. An email link opens your email application; you decide whether to send the email. Your chosen communications provider also processes information to provide its service.
Unsubmitted form fields and pending requests are held in the current page; our contact code does not save their contents in cookies, local storage or session storage. If confirmation is lost, retrying the same request uses the same random identifier to prevent duplicate enquiries. Your browser or device may separately retain history, autofill or clipboard contents.
Only include details relevant to the enquiry. Please leave out payment-card details, access codes, identity documents and sensitive information about yourself or other people. Contacting us is optional, but without a way to reply and enough service details we may be unable to answer or prepare a quote.
Why information is used
- To consider a quote or service request you make as a prospective customer: steps at your request before entering a contract, under Article 6(1)(b) GDPR, where you would be a party to that contract.
- To answer general questions and business correspondence: our legitimate interest in responding to people who contact us, under Article 6(1)(f) GDPR.
- To operate and protect the website: our legitimate interest in providing a reliable website and addressing technical problems or misuse, under Article 6(1)(f) GDPR.
Submitting an enquiry is not consent to receive marketing. This website does not provide a marketing subscription. Our team reviews your enquiry and confirms the scope, final quote and availability directly with you.
Providers and external links
Website enquiries are saved in Cloverly’s Tend workspace, hosted on Vercel with a Neon database. Resend delivers enquiry notifications to our team. These providers may process information outside the EEA. See Tend privacy, Vercel privacy, Neon privacy and Resend privacy. Contact us for further information about the arrangements applying to your enquiry.
OVH processes information needed to host the website. If you contact us, the message may be handled in the business's messaging account or mailbox, by the people managing the enquiry and by the communications providers involved.
The handling of information by an external messaging, email or telephone service is also governed by that provider's privacy information. Using one of these services can involve processing outside the European Economic Area. You can choose another contact method instead.
Google review and social-media links open external websites. They are links, not embedded feeds. The destination's own privacy information applies when you visit it. Public review excerpts are attributed to their source; contact us about a correction or removal request.
How long information is kept
Quote enquiries that do not lead to a booking are deleted 12 months after the enquiry is closed.
This rule concerns enquiries that do not become bookings. It does not mean that every record relating to an agreed service, a legal obligation or a dispute has the same retention period. You can ask us about the particular records relating to you.
For information about technical records associated with a visit, contact us using the details above.
Deleting a business copy does not delete copies held in your own account, your device or a provider's systems. Their handling of those copies is governed separately.
Your data protection rights
Depending on the circumstances, you can ask for access to your personal information, correction, erasure, restriction of processing or a portable copy. You can object to processing based on legitimate interests. Where processing relies on consent, you can withdraw it without changing the lawfulness of earlier processing.
Contact info@cloverly.ie or +353 89 466 2880 and explain what you need. We may request proportionate information to confirm your identity. Rights requests normally require a response within one month; where the law permits an extension, you must be told within that month and given the reason.
You can raise a concern with Ireland's Data Protection Commission or another competent supervisory authority. You do not have to contact Cloverly first to exercise that right.
Changes to this notice
This page describes the website, optional cleaning assistant and contact options. If features or the way information is used change, the notice will need to reflect those changes. The date above identifies this version.